Request #19-3110
  Open

I request to be provided public records showing the following:

 

  1. The last date when 911 calls originating in Oakland were initially answered by a human dispatcher rather than by a pre-recorded message.

 

  1. The total numbers of 911 calls received during each of the12 months prior to the date identified in response to #1, and, for each month, the total number of these calls that resulted in dispatches of police or other emergency responders.

 

  1. The total numbers of 911 calls received during each of 12 months after the date identified in response to #1, and the total numbers of these calls, by month, that were abandoned before a human dispatcher answered the call.

 

  1. The date that Oakland’s 911 emergency call system started to be answered by a series of recordings in different languages.

 

  1. All city documents (including but not limited to emails, texts and reports) discussing the sensibility of answering 911 calls as described in #4.

 

  1. The total numbers of 911 calls received during each of the 12 months prior to the date identified in response to #4, and, for each month, the total number of these calls that resulted in dispatches of police or other emergency responders.

 

  1. The total number of 911 calls received during each of 12 months after the date identified in response to #4, and, by month, that the total number of such calls that were abandoned before a human dispatcher answered the call.

 

  1. Copies of all complaints concerning a) not initially answering 911 calls with human dispatchers; and b) and answering in via multiple languages in pre-recorded messages.

 

  1. Identification of the person in charge of Oakland’s 911 emergency response system, along with contact information for that person.

 

p.s. - I hope this is directed to whatever department(s) handle 911 calls.


Received

June 20, 2019 via web


Due

December 13, 2019


Departments

Police Department

Documents

Public

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Staff

Point of Contact

Alisha Banda

Due Date Changed Public
12/13/2019 (was 07/01/2019).
December 5, 2019, 8:31am
External Message Public

Your request was forwarded to our Communication Division on  June 20, 2019. We sent a follow up email today 082019. 

September 4, 2019, 11:09am by Alisha Banda (Staff)
External Message   Hide Public

As to my request #19-3110, please scratch #1 and please amend #3 to refer to the 12-month period prior to the date of the city's response to this request. Please provide the total numbers of 911 calls received during each of those months, and the total numbers of such calls that resulted in dispatches of police or other emergency responders.

August 24, 2019, 12:32pm by the requester
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Thank you for submitting a request for public records through the City of Oakland's NextRequest system. Your request will be delivered to the appropriate City Departments or Officials.

The City of Oakland is committed to transparency and to providing you with a full and timely response to your request. If we need to clarify your request in order to provide a complete response, we will contact you directly or post a reply in NextRequest.

If you have any questions, you may contact the department liaison assigned to your request.

June 21, 2019, 9:49am by Alisha Banda (Staff)
Department Assignment Public
Police Department
June 20, 2019, 11:06am
Request Opened Public
Request received via web
June 20, 2019, 11:06am