Hello, I am writing to follow up on Request #18-2109, which I submitted on 7/24/2018. On 10/8/2018, after failing to respond for nearly 3 months, you closed the ticket and wrote the following: "I need additional information from the requester to complete this request. The requester has not responded therefore I am closing this request. Thank you."
This statement is false. You never attempted to contact me. I know this because I never provided any contact information with my request (for privacy reasons), meaning it's impossible that you attempted to contact me. Moreover, you never posted any response to my request on the NextRequest website prior to closing the ticket.
Thus, I kindly ask that you re-open this ticket and fulfill my request. If you need any additional information from me, I ask that you post them as a reply on the NextRequest website. I will be checking this ticket daily for your response. Thank you.